Delivery Information

Returns Policy
We understand that sometimes you may want to return an item. If you change your mind you may return items that are unopened, unused and undamaged within 14 days for a full refund. Return shipping will need to be covered by buyer.

If when you receive your item and it is defective then we will pay the return shipping and replace the product. You should expect to receive your replacement/refund within 2 weeks of returning your package, however in many cases you will receive a refund more quickly.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

We offer free shipping on all orders.

We can ship to anywhere in Australia.

Delivery and Despatch Times
We process orders daily at 10 am. All orders received after 10am will be processed on the following business day. We endeavour to deliver within 2 to 5 business days all over Australia using Star Track. 

Delivery times are estimated between 1-6 days from the date of dispatch, depending on your location:

1-2 business days - NSW / ACT*
2-3 business days - VIC / QLD*
4-5 business days - SA / TAS*
4-6 business days - WA / NT*
*Please allow additional 1-2 business days on top of the above allocated times for regional areas.

We recently purchased 6 roofer kits from ANKAme height safety and are very happy with the quality and usability of the products, the roof anchors are very easy to install as they come with QR user guide and colour coded installation instructions on each anchor. Perfect for what we need.

Totally recommend this product for anyone wanting compliant height safety products to keep their staff safe when working at heights.

- Derek Phillips

We install ANKAme height safety products across Melbourne, we wouldn’t use any other product, roof anchors come with signed test report for customer satisfaction and compliance to current AS/NZS 1891.4:2009. Roof anchor and height safety installations servicing all areas of Melbourne 0412728773

- Joe Conway

I recently purchased temporary roof anchoring equipment and found the product very easy to use, made of quality materials - essential for working safely on roofs. The equipment arrived in satisfactory time with no hassles. I would definitely use ANKAme again for roof safety equipment.

- Rob Baker

I bought an Ankame temporary anchor point more than a year ago. My business is building repairs & maintenance so we are often on domestic roofs. It is easy to use and was delivered promptly. I highly recommend this product.

- David Kay